Patient Payments

A smarter approach to payments — for both providers and patients

In 2022, 38% of patients said they’ve deferred treatment because of the cost of care. With provider revenues increasingly relying on patient payments, it’s more important than ever to offer simple, convenient ways for patients to understand, plan, and pay for care.

Waystar’s Patient Payments solution makes the patient financial journey simple and transparent thanks to:

Personalized, omni-channel communications
Streamlined collections
Automated reconciliation

See how smarter tech can help you realize more revenue, reduce costs and foster higher patient satisfaction.

Find out how

Integrations

The Waystar difference

One platform. One seamless solution.

30%

Increase patient collections by up to 30%

61%

Supports a 61% average self-service pay rate

Simplify patient payments with a single integrated platform. From pre- to post-service, every payment channel is centralized and easily accessible, with automated posting and to-the-penny reconciliation.

No matter how many locations you have or how complicated your system, our holistic approach to the patient financial experience helps you seamlessly increase collections, efficiency and satisfaction. The Waystar platform offers:

Purpose-built infrastructure to power all patient payments + communications
Easy-to-use technology to deliver an intuitive payment experience
Personalized engagement + affordable payment options to empower fiscal decisions
Easy, reliable integration with your existing systems
Automatic reconciliation, every day and to the penny

Platform Workflow Graph

Sources:
– Piedmont Healthcare case study, 2022
– Waystar data, 2022

Happy patients. More payments.

Waystar’s Patient Payments solution transforms data from millions of transactions into improved financial outcomes, consistently identifying ways to strengthen patient engagement and payment rates.

Benefits you and your patients can expect immediately:

A single, simplified monthly statement per household
Effective, propensity-driven communications via email, text + paper
Modern, easy-to-use tools which result in fast, reliable payments
Automated posting + reconciliation for improved efficiencies
Dedicated client success team to surface actionable insights + drive continuous improvement

Talk to an expert

“ After implementing Waystar, payments have increased substantially, PatientWallet adoption has doubled and our Net Promoter Score among patients rose to +60, which is incredible. ”

Cole Elmer, VP Revenue Management, BJC Healthcare

Create a patient financial experience that works for everyone

Patient Payments is just one in a full suite of solutions that can empower your team to collect fuller reimbursement while boosting patient loyalty. Explore the solutions below to find out how you—and your patients—can get even more out of Waystar.